Shipping policy

PAYMENT POLICY

CURRENCIES

PAYMENTS AS WELL AS REFUNDS FOR SHIPMENTS ARE ALL INVOICED IN EURO (EUR).

CREDIT CARDS WILL BE DEBITED IN EURO, AND THUS, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE THE DAY THE CREDIT CARD COMPANY PROCESSES THE TRANSACTION.

PAYMENT METHODS

THE FOLLOWING METHODS OF PAYMENT ARE ACCEPTED BY SWAMP9OD.COM :

PAYMENT BY CREDIT CARD OR DEBIT CARD

WHEN CLIENTS PLACE ORDERS ONLINE, CREDIT DETAILS ARE FORWARDED TO A PROTECTED ONLINE PAYMENT SYSTEM PROVIDED BY SHOPIFY WHICH ACCEPTS MOST CREDIT / DEBIT CARD.

IN PRE-ORDER PURCHASES CREDIT CARDS ARE DEBITED AT THE MOMENT THE ORDER IS PLACED. PRE-ORDER PRODUCTS THAT ARE PURCHASED BY BANK TRANSFER MUST BE PAID FOR WITHIN 48 HOURS OF PLACING THE ORDER AS STATED IN THE BANK TRANSFER GUIDELINES ABOVE.

FOR ANY FURTHER DETAILS PLEASE CONTACT CUSTOMERCARE@SWAMP9OD.COM .

 

PAYMENT BY KLARNA ( PAY IN THREE INSTALLMENTS )

WHEN KLARNA IS SELECTED AT THE ORDER CONFIRMATION AS METHOD OF PAYMENT, YOU WILL BE REDIRECTED TO KLARNA WEBSITE TO REGISTER FILLING OUT THE FORM PROVIDED BY THEM. SWAMP9OD.COM IS NOT RESPONSIBLE IN ANY FEE YOU CAN OCCUR WHEN NOT PAYING AN INSTALLMENT IN TIME.

 

PAYMENT SECURITY

SWAMPGOD'S CLIENTS ARE GUARANTEED MAXIMUM CREDIT CARD SECURITY BECAUSE ALL TRANSACTIONS ARE PROCESSED USING SHOPIFY PAYMENTS, WHICH COVERS ALL SIX PCI STANDARD CATEGORIES AND SUPPORTS 3D SECURE CHECKOUT.

 

SHIPPING AND DELIVERY POLICY

DELIVERY TIME AND COST

MOST ITEMS ARE MADE TO ORDER, PLEASE ALLOW UP TO 25 WORKING DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED. CONTACT US AT INFO@SWAMP9OD.COM FOR INFOS ON AVAILABILITY OF SPECIFIC PRODUCTS.
WE SHIP WITH EXPRESS COURIER. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS.
DELIVERY COSTS ARE CALCULATED AT CHECKOUT.

ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY.
ORDERS INSIDE THE EUROPEAN UNION TAKE APPROXIMATELY 2-5 DAYS TO ARRIVE (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 4-7 DAYS).
ORDERS OUTSIDE OF THE EUROPEAN UNION CAN TAKE UP TO 14 DAYS TO ARRIVE BASED ON THE SHIPPING ADDRESS.

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SWAMPGOD.

IF THESE PAYMENTS ARE NOT MET ON DELIVERY, THE ITEM DOESN’T CLEAR CUSTOMS, THE ITEM IS RETURNED BY CUSTOMER OR IF THE ITEM IS NOT WITHDRAWN FOR ANY REASON, THE ITEM WILL BE SENT BACK TO SWAMPGOD OR DESTROYED, DEPENDING ON LOCAL LAWS. RETURN IMPORT FEES WILL BE DEDUCTED FROM THE REFUND.
REFUNDS WILL NOT BE GIVEN IN CASES IN WHICH THE PACKAGE HAS BEEN DESTROYED OR LOST ONCE SENT BACK TO SWAMPGOD.

IF AND WHEN AN AGENT IS NECESSARY IN ORDER TO CLEAR A PACKAGE FROM CUSTOMS, THESE FEES ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SWAMPGOD.

IMPORTANT INFORMATION

ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN EURO. SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES.

WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS.

ONCE ORDERS ARE SENT A CHANGE OF DELIVERY ADDRESS WILL NO LONGER BE POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT.

PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE WAREHOUSE WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE.
SWAMPGOD.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF SWAMPGOD THAT CAUSE PRE-ORDERED PRODUCTS TO ARRIVE AT THE WAREHOUSE LATER THAN THE TIME SPECIFIED ON THE PRODUCT’S PURCHASE PAGE.

IN THE CASE THAT A CLIENT DECIDES NOT TO ACCEPT HIS/HER ORDER, FOR ANY REASON AFTER SHIPMENT, BOTH RETURN SHIPPING FEES AND IMPORT FEES WILL BE HIS/HER RESPONSIBILITY AND FULLY DEDUCTED FROM HIS/HER REFUND.

INSURANCE

FROM THE MOMENT OF DISPATCH THE PACKAGE IS FULLY INSURED AGAINST DAMAGE, THEFT AND LOSS. ONCE THE PACKAGE HAS BEEN SIGNED FOR BY THE CUSTOMER OR GIFT RECIPIENT THE RESPONSIBILITY SHIFTS TO THE CUSTOMER AND THE INSURANCE IS VOID.
WE URGE CUSTOMERS TO NOT ACCEPT PACKAGES THAT ARE DAMAGED, BROKEN OR SEEM TO HAVE BEEN TAMPERED WITH.
IN SUCH CASES CONTACT OUR CUSTOMER CARE TEAM AT CUSTOMERCARE@SWAMP9OD.COM FOR SUPPORT.
WE DO NOT OFFER RETURNS BASED ON THESE ACCUSATIONS ONCE THE PACKAGE HAS BEEN SIGNED FOR.