Refund policy

REFUND POLICY

ALL GARMENTS ARE 1 OF 1 AND ARE SEWN, DYED, AND PACKAGED BY OUR SMALL IN HOUSE TEAM AT SWAMPGOD. WE TAKE GREAT CARE AND ATTENTION TO DETAIL WHEN MANUFACTURING EVERY ITEM ORDERED.

ONCE RECEIVED THE ORDER, YOU HAVE 14 DAYS OF TIME TO REACH AT INFO@SWAMP9OD.COM.

REFUNDS WILL ONLY BE ISSUED UPON RECEIVING THE GARMENT AND DETERMINING A PRODUCTION QUALITY FLAW.

WE DO NOT OFFER REFUNDS ON ORDERS IF THE ITEM HAS NOT BEEN RECEIVED BY OUR CUSTOMER, AND THERE IS NO QUALITY ISSUE WITH THE GARMENTS (IE. SIZE PROBLEMS)

PLEASE EMAIL US AT INFO@SWAMP9OD.COM WITH ANY FURTHER QUESTIONS OR INQUIRY ON OUR REFUND POLICY.

ANY RETURNED ITEM MUST BE UNWORN, IN THE ORIGINAL CONDITION WITH TAGS AND DUST BAG INTACT. 

CUSTOMER MUST REACH OUT VIA INFO@SWAMP9OD.COM WITH PHOTOS OR WRITTEN REASON FOR RETURN/ REFUND ON AN ITEM.

ONCE EVIDENCE HAS BEEN PROVIDED, CUSTOMER IS RESPONSIBLE FOR SHIPPING COSTS TO RETURN GARMENTS TO RETURN ADDRESS ON INITIAL SHIPPING LABEL ON PACKAGE.

RETURN SHIPPING ADDRESS:

SWAMPGOD

VIA MARCO RICCI 15

VENEZIA MESTRE 30174 (VE)

ITALY

 

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL NOTIFY THE CUSTOMER OF THE APPROVAL OR REJECTION OF YOUR REFUND REQUEST.

IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS. PLEASE NOTICE THAT ANY RETURN IMPORT FEES WILL BE DEDUCTED FROM THE REFUND.

PLEASE ALLOW A PERIOD OF UP TO 30 DAYS FOR US TO PROCESS THE REFUND. 

PLEASE EMAIL US AT INFO@SWAMP9OD.COM WITH ANY FURTHER QUESTIONS OR ENQUIRY ON OUR RETURN PROCESS.